Privacy Policy for Brightnest Cleaning
Effective Date: 2026-10-22
Brightnest Cleaning (“we”, “us”, “our”) is a family-run residential cleaning service in Pune offering deep cleaning, move-out cleaning, and weekly plans. This Privacy Policy explains what personal information we collect, how we use and share it, and your rights. If you have questions or wish to exercise your rights, contact us at qa-builder@neweb.ai.
1. Information We Collect
- Contact information: name, email address, phone number, and service address provided when scheduling or contacting us.
- Service details: cleaning preferences, appointment dates, notes about the premises, payment amounts, and service history.
- Payment information: billing address and transaction records. We do not store full card data on our servers; payment processing is handled by third-party payment processors.
- Device and usage data: IP address, browser type, pages viewed, and other analytics collected automatically when you use our website.
- Communications: messages between you and Brightnest Cleaning, including email and phone call records needed for service coordination and quality control.
2. How We Use Your Information
- To provide, manage, and improve cleaning services and customer support.
- To process payments and send invoices or receipts.
- To send service reminders, confirmations, and promotional offers if you opt in.
- To analyze usage of our website and improve user experience and business operations.
- To comply with legal obligations and enforce our agreements.
3. Cookies and Tracking
We use cookies and similar tracking technologies to operate our website, remember your preferences, and collect analytics. You can manage cookie settings through your browser. Disabling cookies may affect website functionality.
4. Data Sharing and Disclosure
- Service providers: We share information with trusted third parties who perform services for us (payment processors, booking platforms, and analytics providers) under confidentiality obligations.
- Legal requirements: We may disclose information to comply with laws, respond to lawful requests, or protect rights and safety.
- Business transfers: In the event of a merger, sale, or reorganization, customer data may be transferred as part of the transaction with appropriate protections in place.
5. Your Rights
You may contact us at qa-builder@neweb.ai to:
- Request access to or a copy of the personal information we hold about you.
- Request correction or deletion of inaccurate or unnecessary data.
- Opt out of marketing communications.
We will honor requests as required by applicable law and may need to retain certain information to comply with legal obligations or complete transactions.
6. Security
We implement reasonable administrative, technical, and physical safeguards to protect personal information. However, no method of transmission or storage is completely secure. If a data breach occurs, we will follow applicable notification laws.
7. Contact
For privacy questions or to exercise your rights, contact Brightnest Cleaning at qa-builder@neweb.ai.